Frequently Asked Questions

Bulk discount pricing begins at 100 pallets. Orders of 100-249 pallets receive a 5-8% discount off standard pricing. Orders of 250-499 receive 10-12% off. Orders of 500 or more receive our best volume pricing, typically 15-20% below standard rates. These discounts apply to both new and recycled pallets of all grades and sizes.

Yes. For customers who commit to a standing order agreement of six months or longer, we offer price lock guarantees that protect you from market fluctuations. Your agreed-upon per-pallet price remains fixed for the contract term regardless of changes in lumber costs or market demand. This is particularly valuable during peak shipping seasons when spot prices can increase 10-15%.

For qualified business customers, we offer flexible payment terms beyond our standard Net 30. This includes Net 45 and Net 60 options for established accounts, as well as structured payment plans for exceptionally large orders (5,000+ pallets). We also offer a 2% early payment discount for invoices settled within 10 days. New customers can begin building credit history with us through COD or prepaid orders.

To receive the most precise quote, provide the following details: exact pallet size (length x width), preferred grade (A, B, or C), quantity needed, delivery address with zip code, desired delivery date, whether you need ISPM-15 heat treatment, any special requirements such as specific wood species or construction type, and whether this will be a one-time or recurring order. The more detail you provide, the faster and more accurately we can quote.

Pallet prices and delivery fees are quoted separately for transparency. Delivery is free for orders of 200 or more pallets within 150 miles of our Tampa facility. For all other deliveries, freight costs are calculated based on distance, quantity, and access requirements and clearly stated on your quote. There are never hidden surcharges or handling fees added after the fact.

We use a variety of vehicles depending on order size and destination. Small orders (under 200 pallets) are typically delivered on flatbed trucks or box trucks with liftgates. Larger orders use full tractor-trailer rigs. For local Tampa Bay deliveries, we operate our own fleet. For regional and nationwide shipments, we partner with trusted LTL and FTL carriers. All trucks are equipped with appropriate tie-down equipment to secure pallets during transit.

Yes. For deliveries within our own fleet service area (Tampa Bay and surrounding counties), we can schedule deliveries within a 2-hour window. For regional deliveries via partner carriers, we coordinate morning (7 AM to 12 PM) or afternoon (12 PM to 5 PM) delivery windows. Exact time scheduling is available for an additional fee on time-critical deliveries. We always confirm the delivery date and window at least 24 hours in advance.

Yes, we deliver to construction sites, temporary warehouses, event venues, and other non-standard locations. For these deliveries, please provide specific site access instructions, any gate codes or check-in procedures, the name and phone number of an on-site contact, and any restrictions on vehicle size or delivery hours. A flatbed truck with a forklift may be required for sites without loading docks.

Our highest delivery volume is in the Southeast: Florida, Georgia, Alabama, South Carolina, North Carolina, and Tennessee. We also have strong shipping lanes to Texas, Virginia, Maryland, Pennsylvania, New York, New Jersey, Ohio, Indiana, and Illinois. However, we deliver to all 50 states in the continental U.S. and can arrange shipments to Alaska and Hawaii upon request.

Every pallet goes through a multi-point inspection process. We check for structural integrity of all stringers or blocks, verify that all deck boards are securely fastened with no missing or severely cracked boards, ensure there are no protruding nails or sharp edges, check overall dimensions against the specified tolerances, assess cosmetic condition for grading purposes, and verify ISPM-15 marks where applicable. Pallets that do not meet our standards for any grade are diverted to our recycling program.

Yes. Every pallet we sell is guaranteed to meet the specifications of its stated grade at the time of delivery. If a pallet arrives damaged during transit or does not match the quoted grade, we will replace it at no charge or issue a credit to your account. Claims must be submitted within 48 hours of delivery with photographs documenting the issue. We maintain a defect rate below 2% across all grades.

Our pallets are made from a variety of North American wood species. Softwoods include Southern Yellow Pine, Spruce, and Douglas Fir, which are lighter and more affordable. Hardwoods include Oak, Maple, and Poplar, which are denser and stronger but heavier. The specific species depends on regional availability and customer requirements. If you need a specific wood species for your application, such as oak for heavy loads or pine for lighter weight, let us know when requesting a quote.

Mold on wood pallets is a natural occurrence, especially in humid climates like Florida. Surface mold does not compromise structural integrity but may be unsuitable for food-grade applications. Pallets with surface mold are cleaned, dried, and downgraded appropriately. Pallets with deep mold penetration are removed from resale inventory. For food-grade orders, we specifically select pallets from our heat-treated, mold-free inventory stored in covered, climate-controlled areas.

Static load capacity is the maximum weight a pallet can hold when sitting on a flat, level surface without being moved, typically the highest rating. Dynamic load capacity is the maximum weight when the pallet is being lifted and transported by a forklift, usually 40-60% of the static load due to movement stresses. Racking load capacity is the weight limit when the pallet rests on racking beams with only the edges supported, often the lowest rating because the center spans unsupported. Always use the appropriate rating for your application to avoid pallet failure.

Yes, pallets can receive various chemical treatments for specific applications. Pressure-treated pallets use preservatives like ACQ or copper azole to resist rot and insect damage, making them suitable for permanent outdoor use. Fire-retardant treatments are available for environments where combustion risk must be minimized. However, chemically treated pallets should never be used for food-contact applications. For international shipping, heat treatment (HT) under ISPM-15 is the preferred method as it avoids chemical residues entirely.

Helically threaded (spiral) nails and annularly threaded (ring-shank) nails are the industry standard for pallet construction. These threaded fasteners provide 50-100% greater withdrawal resistance compared to smooth-shank nails, which is critical because pallets endure repeated impact and vibration during handling. The NWPCA recommends threaded nails for all pallet construction. Nail length should be sufficient to penetrate both the deck board and stringer without protruding through the opposite side. Typical nail lengths are 2.25 to 2.5 inches for standard deck board thicknesses.

A well-built wood pallet in a typical supply chain can make 15 to 20 or more one-way trips before requiring retirement. Pallets used in closed-loop systems with careful handling can last even longer. The actual lifespan depends on the pallet grade and construction quality, how carefully it is handled by forklift operators, whether it is stored properly between uses, the weight and nature of the loads it carries, and whether minor damage is repaired promptly. Regular inspection and proactive repair can significantly extend pallet life.

A close-boarded (or full-deck) pallet has no gaps between the top deck boards, creating a continuous flat surface. This design is used when shipping small items that could fall through standard deck board spacing, fragile items that need uniform support, or products that require a smooth surface for automated conveyor systems. Close-boarded pallets use more lumber and therefore cost more and weigh more than standard-spacing pallets, but they provide superior load support for certain applications.