Privacy Policy

Introduction

Pallets Resale ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website palletsresale.com (the "Site") or engage with our services.

By using our Site or providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site or provide us with your information.

Information We Collect

Personal Information You Provide

When you fill out forms on our Site, contact us, or request a quote, we may collect the following personal information:

• First and last name
• Email address
• Phone number
• Company name
• City, state, and postal code
• Details about your pallet needs (product type, quantity, grade, service type)
• Any additional information you choose to include in messages

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website or source
• Pages visited and time spent on each page
• Date and time of your visit
• Device type (desktop, mobile, tablet)

Detailed Categories of Information We Collect

To provide a comprehensive understanding of our data practices, we categorize the information we collect as follows:

Contact and Identity Information

This includes your first and last name, email address, phone number, mailing address, and any other contact details you provide through our forms, by phone, or in person. For business accounts, this also includes company name, job title, department, company address, and tax identification numbers required for invoicing and credit applications.

Transaction and Order Information

When you place an order or request services, we collect information about the products and services you purchase, order quantities, pallet grades and sizes, delivery addresses, order history, invoicing records, payment method details (though we do not store full credit card numbers), and any special instructions or requirements associated with your orders.

Communication Records

We maintain records of communications between you and Pallets Resale, including email correspondence, contact form submissions, phone call logs (date, time, duration, and general subject but not call recordings unless disclosed), quote requests, and any feedback or complaints you submit. These records help us provide consistent service and resolve any issues.

Technical and Device Information

When you access our website, we automatically collect technical information including your IP address, browser type and version, operating system, screen resolution, device type and model, language preferences, and time zone. This information is collected through standard web server logs and analytics tools.

Usage and Behavioral Information

We collect information about how you interact with our website, including the pages you visit, the links you click, the time you spend on each page, your navigation path through the site, search terms you use on our site, the website that referred you to us, and the date and time of each visit. This data is collected primarily through analytics cookies and is used in aggregate to improve our website.

Location Information

We collect approximate geographic location information derived from your IP address. This helps us understand where our website visitors are located and tailor our service information to relevant regions. We do not collect precise GPS location data through our website. When you provide a delivery address for pallet orders, that address information is used solely for fulfillment and logistics purposes.

How We Use Your Data

We are committed to using your information only for legitimate business purposes. Below is a detailed breakdown of how we use each category of data we collect:

Service Delivery and Order Fulfillment

Your contact, identity, and transaction information is used to process pallet orders, arrange deliveries, coordinate pickups, generate invoices, manage payment processing, and provide post-sale support. This is the primary purpose for which we collect your personal information, and it is essential to our ability to serve you.

Quote Generation and Pricing

When you request a quote, we use your location information, pallet requirements, and order volume to calculate accurate pricing. Historical order data may be referenced to provide returning customers with pricing consistent with their account terms. Quote information is retained to support follow-up conversations and future pricing references.

Customer Relationship Management

We use your communication records and transaction history to maintain a complete picture of our business relationship. This allows our team to provide personalized service, anticipate your needs, resolve issues efficiently, and ensure continuity when you interact with different members of our staff.

Website Improvement and Analytics

Technical, device, and usage information is analyzed in aggregate to understand how visitors use our website. We use this data to identify popular content, improve navigation, fix usability issues, optimize page load times, and ensure compatibility across different browsers and devices. Individual user behavior is not tracked for profiling purposes.

Marketing and Business Communications

With your consent or where permitted by law, we may use your email address to send industry updates, product announcements, seasonal promotions, and educational content related to pallet management. Every marketing email includes a clear unsubscribe option. We do not send unsolicited marketing to individuals who have not interacted with our business or expressed interest in our services.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries: To reply to your questions, provide quotes, and communicate about our products and services.
• Order processing: To process and fulfill pallet orders, arrange delivery, and manage your account.
• Service improvement: To understand how visitors use our Site and improve its content, functionality, and user experience.
• Marketing communications: To send you information about our products, services, and industry news that may be relevant to your business. You may opt out of marketing communications at any time.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Business operations: To manage our business relationships, prevent fraud, and maintain the security of our systems.

Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

• Essential cookies: Required for the Site to function properly, such as session management and security features.
• Analytics cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously. We may use third-party analytics services such as Google Analytics.
• Functional cookies: Remember your preferences and settings to provide a more personalized experience.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of certain parts of our Site.

Third-Party Services

We may use third-party services that collect, process, or store your information on our behalf. These services include:

• Website hosting: Our Site is hosted by third-party providers that may collect server logs and related technical data.
• Analytics: We may use analytics services (such as Google Analytics) to analyze Site traffic and usage patterns.
• Form processing: Contact form submissions are processed and stored by our form management service.
• Email services: We may use third-party email services to send communications.

These third-party services have their own privacy policies and we encourage you to review them. We select our service providers carefully and require them to handle your information in accordance with applicable privacy laws.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service providers: With trusted third-party companies that help us operate our business, such as hosting, analytics, and communication services.
• Legal requirements: When required by law, subpoena, court order, or other legal process.
• Business protection: To protect our rights, property, or safety, or that of our customers and the public.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, where your information may be transferred to the acquiring entity.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. Our Site uses HTTPS encryption to protect data transmitted between your browser and our servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and business inquiry records are typically retained for up to three years after the last interaction. You may request deletion of your data at any time by contacting us.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: The right to opt out of marketing communications at any time.
• Data portability: The right to receive your personal information in a structured, commonly used format.
• Restriction: The right to request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, the right to delete your information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To exercise these rights, contact us at [email protected].

Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

Data Security Measures

Protecting your personal information is a priority for Pallets Resale. We implement a comprehensive set of security measures across our technical infrastructure, business processes, and employee practices to safeguard your data from unauthorized access, use, alteration, or disclosure.

Technical Safeguards

• Encryption in transit: All data transmitted between your browser and our website is encrypted using TLS 1.2 or higher (HTTPS). This ensures that information you submit through forms, including contact details and business information, cannot be intercepted during transmission.
• Encryption at rest: Sensitive personal information stored in our databases and systems is encrypted using industry-standard encryption algorithms. Backup data is also encrypted to maintain security throughout the data lifecycle.
• Firewall and intrusion detection: Our hosting infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity and block unauthorized access attempts.
• Regular security updates: We maintain a regular schedule for applying security patches and updates to our website platform, server software, and third-party components to address known vulnerabilities.
• Access controls: Access to personal information within our systems is restricted to authorized employees who need it to perform their job functions. Access is granted on a least-privilege basis and is reviewed periodically.

Organizational Safeguards

• Employee training: All Pallets Resale employees who handle personal information receive training on data privacy and security practices, including recognizing phishing attempts and handling sensitive information.
• Vendor management: Third-party service providers that process personal information on our behalf are required to maintain appropriate security measures and are bound by data processing agreements.
• Incident response: We maintain an incident response plan for handling potential data breaches. In the event of a breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.
• Physical security: Our office and warehouse facility at 6110 N 54th St, Tampa, FL is secured with 24/7 surveillance, controlled access, and alarm systems to protect physical records and equipment.

While we strive to protect your personal information using commercially reasonable measures, no security system is impenetrable. We cannot guarantee absolute security of your data, but we are committed to promptly addressing any security incidents and continuously improving our security posture.

International Users

Pallets Resale is based in Tampa, Florida, United States, and our website and services are primarily directed at businesses and individuals located in the United States. If you access our website or provide personal information from outside the United States, please be aware of the following:

• Data transfers: Your personal information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence. By providing your information, you consent to this transfer.
• European Economic Area (EEA) users: If you are located in the EEA, we process your personal information based on legitimate business interests, your consent, or the necessity to fulfill a contract. You have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and port your data. To exercise these rights, contact us at [email protected].
• Canadian users: If you are located in Canada, your personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access and correct your personal information held by us.
• Other jurisdictions: If you are located in another jurisdiction with data protection laws, we will honor any applicable rights you may have under local law. Contact us for jurisdiction-specific information about your rights.

We do not intentionally collect personal information from individuals in jurisdictions where our collection practices would violate local law. If you believe your information has been collected in violation of applicable law, please contact us so we can address the situation.

Cookie Policy

This section provides detailed information about how we use cookies and similar technologies on our Site. A cookie is a small text file that is stored on your device when you visit a website. Cookies serve various purposes and can be classified by their lifespan, origin, and function.

Session Cookies vs. Persistent Cookies

Session cookies are temporary and are deleted when you close your browser. They are used to maintain your session state (for example, keeping you logged in) and do not collect information from your device. Persistent cookies remain on your device for a set period or until you manually delete them. They are used to remember your preferences and recognize you on return visits.

First-Party vs. Third-Party Cookies

First-party cookies are set directly by our Site (palletsresale.com) and are used for essential functionality, preferences, and analytics. Third-party cookies are set by external services that we use, such as Google Analytics. These cookies allow third-party services to track your activity across different websites for analytics or advertising purposes.

Specific Cookies We Use

• _ga, _gid (Google Analytics): Used to distinguish users and throttle request rate. These cookies collect anonymous data about how visitors use our Site, including pages visited, time spent, and traffic sources. Expires: _ga after 2 years, _gid after 24 hours.
• Session cookies: Used to maintain your session state when filling out multi-step forms such as our contact and quote request forms. These are essential cookies and are deleted when you close your browser.
• Preference cookies: Used to remember your settings such as timezone, language preference, or whether you have dismissed notification banners. Expires: 1 year.

Managing Your Cookie Preferences

You can manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific or all websites. You can also set your browser to notify you when a cookie is being set. Note that blocking essential cookies may impair the functionality of our Site. For analytics cookies, you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

Third-Party Services and Integrations

We use a limited number of third-party services to operate our Site and business effectively. Each service has access only to the information necessary to perform its function. Below is a detailed list of the categories of third-party services we use, the types of data they may access, and their purposes.

• Website Hosting (Cloudflare): Our Site is served through Cloudflare's content delivery network and hosting infrastructure. Cloudflare may collect IP addresses, browser information, and request data for security, performance optimization, and DDoS protection purposes. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
• Analytics (Google Analytics): We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects anonymized usage data including pages visited, session duration, traffic source, device type, and geographic region. We have enabled IP anonymization so that your full IP address is not stored. Google's privacy policy is available at policies.google.com/privacy.
• Form and Email Processing: Contact form submissions may be processed through our email management and CRM systems. These services store the information you provide in forms (name, email, phone, company, message) for the purpose of responding to your inquiry and managing our business relationship.
• Maps and Location Services: We may embed Google Maps on our location pages. Google Maps may collect data about your interaction with the embedded map, including your IP address. Google's privacy policy applies to this data collection.
• Payment Processing: If you make payments through our services, payment processing is handled by PCI-DSS compliant third-party payment processors. We do not store or have access to your full credit card numbers. Payment processors receive only the information necessary to process your transaction.

We periodically review our third-party service providers to ensure they maintain appropriate privacy and security standards. We do not authorize any third-party service provider to use your information for purposes other than those described above.

Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. The specific retention periods depend on the type of data and the purpose for its collection:

• Contact form submissions: Retained for up to 3 years after the last interaction. If no business relationship is established, submissions are deleted after 12 months.
• Quote requests: Retained for 3 years from the date of the request to support follow-up communication and future pricing references.
• Customer account records: Retained for the duration of the business relationship plus 7 years to comply with tax, accounting, and legal retention requirements.
• Transaction records: Retained for 7 years as required by federal and state tax regulations.
• Website analytics data: Aggregated analytics data is retained indefinitely. Individual-level analytics data (which is anonymized) is retained for 26 months through our analytics service provider.
• Email marketing lists: Your email address is retained on our marketing list until you opt out. Upon opting out, your email is moved to a suppression list to prevent future marketing communications. The suppression list is retained indefinitely to honor your opt-out request.
• Server logs: Technical server logs containing IP addresses and request data are retained for up to 90 days for security and troubleshooting purposes.

When the retention period expires, your personal information is securely deleted or anonymized. You may request earlier deletion of your data at any time, subject to our legal obligations to retain certain records.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. This section provides detailed information about those rights and how to exercise them.

Your Rights Under CCPA/CPRA

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting or selling the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions (such as information needed to complete a transaction, detect security incidents, or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes. If this practice changes in the future, we will provide a "Do Not Sell or Share My Personal Information" link on our Site.
• Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information (as defined by the CPRA), you have the right to limit our use and disclosure of that information to what is necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a different quality of service because you exercised your privacy rights.

How to Submit a Request

To exercise any of your rights under the CCPA/CPRA, you may submit a verifiable consumer request by contacting us at [email protected] or by calling us during business hours. You may also designate an authorized agent to submit a request on your behalf. We will verify your identity before processing your request, which may require you to confirm specific information that matches our records. We will respond to verifiable requests within 45 days. If we require additional time, we will notify you of the extension and the reason.

Categories of Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California residents:

• Identifiers: Name, email address, phone number, company name, mailing address.
• Commercial Information: Records of products or services purchased, obtained, or considered, including order history and quote requests.
• Internet/Electronic Activity: Browsing history on our Site, search history, and interaction with our website (collected through analytics cookies).
• Geolocation Data: Approximate location derived from IP address.
• Professional Information: Company name, job title, and business details provided through forms and business interactions.

User Rights (All Jurisdictions)

Regardless of your location, we respect your right to control your personal information. Below is a comprehensive guide to the rights you may exercise and how we handle each type of request.

Right of Access

You may request a copy of all personal information we hold about you. We will provide this information in a commonly used, machine-readable format (such as CSV or JSON) within 30 days of receiving your verified request. If the request is particularly extensive, we may extend the response period by an additional 30 days with notice.

Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you may request correction. We will update the relevant records within 30 days and notify any third parties to whom we have disclosed the inaccurate information.

Right to Erasure

You may request that we delete your personal information. We will comply with your request unless we are required to retain the information for legal, tax, or compliance purposes. If we cannot delete certain information, we will explain the reason and the retention period. Deletion requests are processed within 30 days.

Right to Restrict Processing

You may request that we limit the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or when you object to processing. During the restriction period, we will store the information but not process it further without your consent.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller without hindrance. This right applies to information you have provided to us and that is processed on the basis of your consent or a contract.

Right to Object

You have the right to object to the processing of your personal information for marketing purposes at any time. If you object, we will stop processing your information for marketing without requiring any specific justification. For other processing activities, you may object on grounds relating to your particular situation, and we will assess whether our legitimate interests override your objection.

Contact for Privacy Inquiries

We take your privacy seriously and are committed to responding to all privacy-related inquiries promptly. If you have questions about this policy, want to exercise your rights, or wish to file a complaint about our data practices, you may reach us through any of the following channels:

• Email (preferred): Send your inquiry to [email protected] with the subject line "Privacy Inquiry" for fastest routing to our privacy team.
• Mail: Pallets Resale, Attn: Privacy Officer, 6110 N 54th St, Tampa, FL 33610.
• Phone: Contact us during business hours (Monday - Friday, 7:00 AM - 5:00 PM EST) and ask to speak with our privacy officer.

We aim to acknowledge all privacy inquiries within 2 business days and provide a substantive response within 30 days. For CCPA/CPRA requests, we will respond within the legally required 45-day period. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our Site after any changes constitutes acceptance of the updated policy.