Mission & Values
Our mission is simple: give every used pallet a second life and make sustainability the standard in logistics, not the exception.
Sustainability at Our Core
Every recycled pallet saves lumber, reduces waste, and protects our planet
Share Our Mission
Ready to join the movement toward sustainable pallet solutions? Let us know how we can help.
To Eliminate Pallet Waste and Build a Circular Economy for the Logistics Industry
Every year, hundreds of millions of pallets are discarded in the United States alone. We exist to change that reality. By buying, repairing, recycling, and reselling used pallets, we keep valuable resources in circulation, reduce carbon emissions, and help businesses operate more sustainably without increasing costs.
Our mission goes beyond profit. We believe that the logistics industry has both the opportunity and the responsibility to lead the transition to a circular economy, and we are committed to making that transition as easy, affordable, and impactful as possible for every business we serve.
The Principles That Guide Us
Every decision we make, from how we source pallets to how we treat our team, is guided by these five core values.
Sustainability
Sustainability is not a marketing slogan for us — it is the foundation of our entire business. Every process, from pallet collection to delivery, is designed to minimize environmental impact. We track our carbon footprint, measure our landfill diversion rates, and hold ourselves accountable to public environmental targets every year.
We believe that the best way to protect the environment is to make sustainable choices the easiest and most affordable option. That is why we work tirelessly to ensure that used pallets are not just an ecological choice, but a smart business choice too.
What Integrity Means to Us
Integrity
Trust is the foundation of every business relationship. We earn that trust through radical transparency, honest communication, and a steadfast refusal to cut corners. When we grade a pallet, the grade is accurate. When we quote a price, there are no hidden fees. When we make a promise, we keep it.
Our 98% customer retention rate is not accidental — it is the direct result of treating every customer, every partner, and every team member with the respect and honesty they deserve.
Innovation
The pallet industry may be one of the oldest in logistics, but we approach it with a modern, innovative mindset. From our online ordering platform to our data-driven inventory management, we continuously invest in technology and processes that make used pallet sourcing faster, easier, and more efficient.
We are currently developing advanced sorting systems using machine learning to automate pallet grading, route optimization software to reduce delivery emissions, and a customer portal that provides real-time inventory and sustainability metrics.
Digital Ordering Platform
Browse inventory, request quotes, and manage orders online 24/7.
Smart Inventory Tracking
Real-time visibility into pallet availability across all facilities.
Route Optimization
AI-powered delivery routing that minimizes fuel consumption and emissions.
Community Programs
Community
We believe that a successful business has a responsibility to give back to the communities it serves. From the neighborhoods where our warehouses operate to the forests that provide the raw materials for the pallets we handle, we are committed to being a positive force.
Our community programs include tree planting initiatives, local job creation prioritizing underserved communities, free recycling education for businesses, and pallet donations to nonprofits and food banks. We measure our success not just by our bottom line, but by the positive impact we create.
Quality
Used does not mean unreliable. We have built our reputation on delivering used pallets that meet and exceed expectations. Every pallet that leaves our facility has been inspected, tested, and graded by trained professionals who understand the demands of modern supply chains.
Our multi-point inspection process checks structural integrity, board condition, nail placement, and overall safety. Pallets that do not meet our standards are either repaired to specification or recycled — never shipped. This commitment to quality is why our customers trust us with their most demanding logistics needs.
Minimal wear. Suitable for export, retail, and clean environments. Passes all structural tests.
Light cosmetic wear but fully functional. Ideal for warehousing and domestic shipping.
Visible wear and possible minor repairs. Best for single-use, storage, or non-critical applications.
Our Commitments to the Planet
Words without deadlines are just wishes. We hold ourselves to specific, public environmental commitments with clear timelines and measurable targets.
Achieve Carbon Neutral Operations
We are transitioning our delivery fleet to hybrid and electric vehicles, installing rooftop solar arrays at all facilities, implementing energy-efficient lighting and HVAC systems, and purchasing verified carbon offsets for remaining emissions. Phase 1 solar installations at Tampa and Atlanta are already operational.
Divert 5 Million Pallets from Landfills Annually
We currently process over 2 million pallets per year. To reach 5 million, we are expanding our facility network, adding collection routes in underserved regions, investing in automated sorting technology, and developing new partnerships with waste haulers and municipal recycling programs.
Plant 100,000 Trees Through Reforestation Partnerships
Through partnerships with the National Forest Foundation, One Tree Planted, and the Arbor Day Foundation, we have planted over 50,000 trees since 2017. We are accelerating our planting rate through employee volunteer programs and expanded corporate giving.
100% Renewable Energy for All Facilities
Solar installations at our Tampa and Atlanta facilities currently offset approximately 25% of our total energy consumption. Phase 2 installations at Dallas, Orlando, and Portland are scheduled for 2026. The remaining facilities will follow in 2027-2028, supplemented by renewable energy purchasing agreements.
Eliminate All Single-Use Plastics from Operations
We have replaced single-use plastic stretch wrap with reusable pallet bands at 6 of 8 facilities. Office supplies, break room items, and packaging materials have been transitioned to compostable or reusable alternatives. The remaining 20% involves specialized packaging that requires a supplier change currently in progress.
Reduce Water Consumption by 50%
Closed-loop water recycling systems are installed at our Tampa and Atlanta facilities, where water is used in cleaning processes. Rainwater harvesting systems are being evaluated for all locations. Low-water pressure washers and air-based cleaning processes have reduced consumption by 20% so far.
People Matter Here
Sustainability extends beyond the environment. We are equally committed to the well-being of our employees, the fairness of our business practices, and the strength of the communities we serve.
Living Wage Commitment
Every Pallets Resale employee earns at least 20% above the local minimum wage, with annual cost-of-living adjustments. We believe that fair compensation is a baseline, not a benefit. Our warehouse associates start at $18/hour or higher depending on location, with clear paths to raises based on skill certification.
Employee Wellness Program
We offer comprehensive health insurance with 80% employer-paid premiums, an Employee Assistance Program for confidential counseling, annual health screenings, gym membership subsidies, and on-site first aid stations. Mental health is a priority, not an afterthought.
Diversity & Inclusion
Our workforce includes people from 12+ national backgrounds, ages 19 to 67, and experience levels from first-job newcomers to 30-year veterans. We use structured interviews and blind resume reviews to reduce hiring bias. Annual compensation audits ensure pay equity across all roles.
Community Hiring Programs
We partner with local workforce development boards in each city where we operate, providing job training and employment opportunities for underserved communities. Over 40% of our hires come through community referral programs, and we offer second-chance employment for those rebuilding their careers.
Charitable Pallet Donations
We donate thousands of pallets annually to food banks, disaster relief organizations, and nonprofit distribution centers. Clean, graded pallets help these organizations store and transport essential goods safely, reducing their operating costs and letting them focus resources on their missions.
Environmental Education
Our team members volunteer at local schools, teaching students about recycling, the circular economy, and sustainable careers. We host facility tours for student groups and sponsor environmental science programs at schools near our warehouse locations in all eight operating cities.
Our 2025-2030 Strategic Goals
The next five years will define the future of sustainable pallet management. Here is exactly where we are headed and what we aim to achieve.
Scale & Solar
- Open 9th facility in Chicago metro area to serve the Midwest corridor
- Complete Phase 1 solar installations at Tampa and Atlanta (30% renewable energy)
- Deploy 10 electric delivery trucks in Florida as pilot program
- Launch plastic pallet recycling at all 8 existing facilities
Expand & Electrify
- Reach 3 million pallets processed annually across all facilities
- Extend solar to Dallas, Orlando, and Portland (50% renewable energy)
- Install closed-loop water recycling systems at all facilities
- Achieve zero single-use plastics across all operations
Carbon Neutral
- Achieve carbon-neutral operations through renewables, efficiency, and offsets
- Establish zero-emission delivery zones in Tampa, Atlanta, and Los Angeles
- Convert remaining diesel trucks to biodiesel or electric
- Reach 75,000 cumulative trees planted through reforestation partnerships
Industry Leadership
- Divert 5 million pallets from landfills annually by 2030
- Power 100% of facility operations with renewable energy by 2028
- Plant 100,000 cumulative trees through expanded partnerships
- Publish an industry-wide carbon accounting standard for pallet companies
The Future We're Building
We envision a world where no pallet goes to waste. Where every business in the logistics chain participates in a circular economy. Where sustainability is the default, not the alternative.
5 Million Pallets by 2030
We are scaling operations to divert 5 million pallets from landfills annually by 2030 — more than doubling our current impact.
Carbon Neutral by 2027
Through fleet electrification, solar energy, and verified carbon offsets, we will achieve carbon neutral operations by 2027.
Nationwide Same-Day Service
We are expanding our facility network to offer same-day pallet pickup and delivery in every major metropolitan area.
AI-Powered Grading
Machine learning systems that can grade and sort pallets in seconds, increasing throughput while maintaining accuracy.
Industry Education
Free resources, workshops, and consulting to help businesses across all industries adopt circular economy practices.
100,000 Trees Planted
We aim to plant 100,000 trees through our reforestation partnerships by 2030, restoring habitats and sequestering carbon.
A Promise to the Planet
We, Pallets Resale, pledge to:
Divert every possible pallet from the landfill through reuse, repair, or responsible recycling
Maintain zero-waste operations at every facility we operate, now and in the future
Achieve carbon-neutral operations by 2027 through fleet electrification, renewable energy, and verified offsets
Plant at least one tree for every 100 pallets we recycle, contributing to forest restoration nationwide
Provide transparent, annual reporting on our environmental impact so our customers and partners can verify our progress
Continuously invest in innovation that reduces the environmental footprint of the pallet supply chain
Educate and support businesses of all sizes in transitioning to circular economy practices
Treat every employee, customer, and community partner with fairness, respect, and integrity
Environmental Impact Metrics
We track and publish our environmental impact metrics annually. Transparency is a core part of our mission, and these numbers represent real, measurable progress toward a more sustainable logistics industry.
Annual Environmental Scorecard
Carbon Footprint Breakdown
Delivery trucks and logistics operations across all facilities.
Warehouse electricity, heating, equipment, and lighting.
Energy consumed by ISPM-15 heat treatment kilns and chambers.
Estimated emissions from employee travel to and from work.
Sustainability Roadmap: 2025 - 2030
Our five-year sustainability roadmap outlines specific, measurable goals that will guide our environmental strategy and hold us accountable to our mission.
Solar Panel Installation (Phase 1)
Install rooftop solar arrays at our Tampa and Atlanta facilities, targeting 30% of facility electricity from renewable sources.
Electric Vehicle Pilot
Deploy 10 electric delivery trucks across our Florida operations to evaluate EV feasibility for pallet logistics.
Plastic Pallet Program Expansion
Scale our plastic pallet recycling program to all 8 facilities, targeting 100,000 plastic pallets processed annually.
Solar Expansion (Phase 2)
Extend solar installations to Dallas, Orlando, and Portland facilities. Target 50% renewable electricity across all operations.
Water Recycling Systems
Install closed-loop water recycling systems at facilities that use water in cleaning and treatment processes.
3 Million Pallet Milestone
Scale operations to divert 3 million pallets from landfills annually, a 50% increase from 2024 levels.
Carbon Neutral Operations
Achieve full carbon neutrality through a combination of fleet electrification, renewable energy, and verified carbon offset programs.
Zero-Emission Delivery Zones
Establish zero-emission delivery zones in Tampa, Atlanta, and Los Angeles using an all-electric local fleet.
Biodiesel Transition
Convert remaining diesel delivery trucks to B100 biodiesel fuel sourced from waste vegetable oil.
5 Million Pallets Annually
Reach our target of diverting 5 million pallets from landfills annually by 2030, more than doubling our 2024 impact.
100,000 Trees Planted
Reach our cumulative tree planting goal through expanded reforestation partnerships and employee volunteer programs.
Industry Carbon Standard
Publish and advocate for an industry-wide carbon accounting standard for pallet companies, based on our own measurement framework.
Industry Leadership
We actively contribute to advancing the pallet industry through speaking engagements, research participation, board memberships, and published thought leadership.
Conference Speaking
- Annual NWPCA Leadership Conference presenter (2019-2025)
- GreenBiz circular economy panel speaker (2022, 2024)
- MODEX supply chain expo sustainability track (2023)
- ProMat material handling show panelist (2024)
Board Memberships
- NWPCA Board of Directors (Rachel Whitfield, VP Sustainability)
- Florida Recycling Partnership advisory board
- Sustainable Packaging Coalition working group member
- Tampa Bay Chamber of Commerce Green Business Committee
Published Research & Articles
- "The True Cost of Pallet Waste" white paper (2021)
- "Circular Economy in Logistics" industry report contributor (2022)
- Pallet Central Magazine regular contributor (quarterly column)
- "Carbon Accounting for Wood Packaging" methodology paper (2024)
Employee Impact Stories
Behind every pallet we recycle is a team member who cares deeply about our mission. Here are some of the voices that make Pallets Resale what it is.
“When I started here, I was just looking for a job. But once I understood that every pallet I repaired was one less in a landfill, it changed how I see my work. I take pride in knowing that my hands help keep millions of pounds of wood out of the waste stream every year.”
“What I love about this company is that sustainability is not just a poster on the wall. It is in every route I plan, every pickup I schedule. When I optimize a route to save 50 miles, I know that is real fuel saved and real emissions avoided. That matters to me.”
“I grade about 400 pallets a day. Each one I pass means a business gets a quality product at half the price of new, and a perfectly good pallet stays in use instead of being ground up or thrown away. The training I received here gave me skills I never imagined I would have.”
“Our customers are not just buying pallets. They are making a choice for the environment. When I help a new customer understand the impact of switching to recycled pallets, and they see the numbers, their faces light up. That is the best part of my day.”
Share Our Mission. Choose Used Pallets.
Every pallet you buy, sell, or recycle with us is a step toward a more sustainable future. Let us show you how easy it is to make the switch.